Lillian Njiru
Two things get remembered.
How you made people feel. And what you actually did.
One business teaches people and hotels the first. The other helps companies and donors prove the second.
LN
Anyone can be impressive for an hour.
Keeping it up for a year is harder.
Getting a whole team to do it without being told is the hard part.
That is the work.
Two businesses sit under one name. Refine Etiquette teaches people and hotels how to carry themselves and how to treat others. Northbridge Collective plans the community work of companies and donors, and proves it happened. Different clients. Same rule: do it properly, and be able to show it.
Luxury for Hospitality
Guests forget the free champagne. They remember the person who noticed they were tired.
You can teach someone the steps. You cannot fake attention. A guest decides how they feel about your hotel in the first minute, and again when they check out.
We train your reception, restaurant, guest relations and managers so that care is normal, not luck. Better reviews. Prices nobody argues with. Staff who behave the same way when no manager is watching.
Ask for the training brief
Private Clients
You are already in the room. This is about how you are seen once you are in it.
A title gets you invited. How you behave decides whether you are asked back. At a certain level, people stop checking whether you can do the job. They start noticing everything else.
This is quiet, one-to-one work. It is not a class in manners. It removes the small things that make you look like you are trying.
Apply to work privately with LillianNorthbridge Collective
Giving money is easy. Proving it worked is not.
Your board wants numbers. Your regulator wants evidence. Your investors want a reason to believe you.
Northbridge plans, runs and reports community work. For companies that have made promises and have nobody to keep them. For foundations with no proper office behind them. For wealthy families whose giving deserves more than a thank-you letter.
We are not a charity asking for money. We are the people who make sure the money can be accounted for.
Ask about Northbridge
Twenty years in senior corporate roles. Corporate affairs, sustainability and government relations for a listed company in the Holcim Group. Now chief executive of a foundation that has reached more than 100,000 people in four Kenyan counties. Accredited in international etiquette and protocol by Luxury Academy in London.
Organisations Lillian has worked in and/or trained
The rule is the same at a dinner table and in a board report.
One is judged by a guest. The other is judged by an auditor. Both are judged.
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