Refine Etiquette & Image Consulting
Private coaching for people who are already successful.
You are not here to learn which fork to use.
You are here because at a certain level, everything is noticed. How you carry yourself. How you communicate. How you handle a difficult situation and public scrutiny. How you sit comfortably in a room that was not built with you in mind.
This work closes the gap between who you are and how you come across.
The Work
Presence, Charisma and Gravitas
For chief executives, board members and senior leaders. How to hold a room. How to deliver news nobody wants to hear. How to stay the calmest person there when the temperature rises.
International Etiquette and Protocol
For government, diplomatic, royal and high-society events. Who sits where. Who is greeted first. What to call people. What to give as a gift. How to eat in another country's way. This is the one area where a mistake is still remembered years later.
Image and Personal Brand
For founders and public figures. Clothes as a signal, not as vanity. How you look in photographs and on camera. What your appearance has already said before you open your mouth.
Media and Public Perception
For leaders under pressure. How to handle an interview. What to repeat and what to leave alone. How to behave in the moments when the camera is still running.
Social and Lifestyle
For private clients and families. Hosting, dining, travel and gifts. The ease that makes an expensive room feel ordinary.
How It Works
Pre-booking only. Built around you. In Nairobi, in London, or online. Company groups by arrangement.
Lillian takes a small number of private clients at a time. Discretion is assumed and never discussed.
Request to work privately with Lillian