Description
ABOUT THE BOOK
Etiquette Playbook: 300 Responses to 100 Real-Life Scenarios is a practical guide for handling life’s tricky conversations with grace and confidence. From responding to unsolicited opinions to navigating workplace challenges and setting boundaries with kindness, this book offers thoughtful, real-world solutions to situations we all face.
With 300 carefully crafted responses to 100 common scenarios, this playbook helps you express yourself authentically while maintaining respect and connection with others. Whether you’re leading a team, strengthening relationships, or simply refining your communication, this book is designed to empower you to handle any situation with poise.
It’s more than a book; it’s your go-to guide for building stronger relationships, earning respect, and leaving a lasting impression in every interaction.
Contact us:
- Email: communications@lilliannjiru.com,
- Tel: +254 113 690698 or +44 7514 451080
Warm regards,

Lillian Njiru, International Etiquette Coach,
Executive Presence Consultant
Refine Etiquette and Image Consulting
(A member of Lillian Njiru Brands)

